Frequently Asked Questions
Where is your shop based?
My shop is based in the United States.
I live in the UK/EU. Does your shop process VAT taxes?
I do not process VAT or any other international taxes through my store, so if you place an order please be aware that there may be additional custom charges upon arrival to your country's postal office.
Where do you ship?
I can currently ship to all countries that accept USPS packages, excluding those currently impacted by USPS international mail service suspensions listed on the USPS website.
Germany shipping restrictions: Due to aspects of The German Packaging Act, also known as VerpackG, that went into effect July 1st 2022, I currently cannot ship to Germany. I apologize for any inconvenience.
When will my order ship?
I currently ship orders out weekly on Saturday. Orders placed on a Saturday will go out the next Saturday. 💌
What are your shipping rates?
Orders ship with tracking information at the following flat rates:
- US: $5
- Canada: $10
- Everywhere Else: $12
When will I get my order?
US orders can take 1-3 weeks to arrive. International orders can take up to 8 weeks to arrive.
Please be aware that postal issues & delays caused by COVID-19 may delay packages by an additional 1-6 weeks.
Can I cancel or return my order?
All sales are final. Orders cannot be canceled, refunded, or returned.
My package is lost / arrived damaged - What do I do?
I'm super sorry to hear that! Please reach out to me using the contact form on my contact page, being sure to include your order number, and I will respond to get it sorted out ASAP.
I will happily replace damaged items (if possible). For missing orders, I will check that they weren't shipped back to me. If they were, I'll pay to reship the order to the same or a different address. If the package is truly lost, you will have to place a new order.
I received the wrong item with my order
I'm so sorry to hear that! Please reach out to me using the contact form on my contact page, being sure to include your order number, and I will reach out to get it sorted out ASAP. No need to send the wrong item back.
Can I exchange an item?
I only accept exchanges to help address sizing issues. All sales are otherwise final and are not exchangeable, returnable, or refundable.
What is your pin grading scale?
A-Grade pins have very small, almost unnoticeable blemishes and flaws, such as lightly scratched metal, minor metal discolorations, small bubbles in the enamel.
Seconds grade pins have more noticeable flaws, such as under- or over-filled enamel, stained or chipped metal, discolored or dirty enamel, and other similar errors.
As all pins are handmade, there will always be at least minor imperfections in the process
My question wasn’t answered on this page.
If you need additional assistance with your order, please be sure to reach out to me through the contact form on my contact page, being sure to include your order number and I will happily work with you to figure something out 💙
What programs do you use for your art?
- for 2D art - Clip Studio Paint
- for 3D art - Blender, Unity
What are your sustainability practices?I do my best to minimize my shop's environmental impact. You can learn the details of my sustainability guidelines and efforts on my sustainability page.
How does your fundraising program work?